OAG
NetServices Project Management team work with OAG to implement a more
resilient service
The Challenge
When OAG (Online Airline Guide) became a NetServices customer it became apparent that we would be able to offer them a more comprehensive solution. In addition to the Ethernet providing increased bandwidth, our solution also had a lower monthly fee.
OAG compete in a market where maintaining the most comprehensive and up-to-date information is crucial to business success. They are the world's leading neutral source of flight information.
OAG publish flight details and timetables online from web servers hosted at their own data centre. This information is accessed in real time by travel arrangers and freight operators in multiple languages via multi-media (internet, SMS, PDA, digital and print). Every 10 seconds a piece of flight information is updated on one of over 28 million departures per year. Their business is dependent on the speed of response and the reliability of access to the information that their subscribers experience.
The Solution
The solution consisted of 10mb internet bandwidth, scalable beyond 34mb and provided via Ethernet access technology.
NetServices approach to the project was to deliver not only what is needed today, but to be able to scale for any future requirements.
The installation was a large and complex one however through the continuous communication and excellent project management the project was delivered to the scheduled delivery dates.
The Benefits
In order to finance the new solution, NetServices offered OAG the option to amortise set-up fees. The annual rental of the new solution still came in at below the current rental; an increase of more than double the bandwidth for a reduced monthly rental - further testimony to the value of NetServices supplier agreements.
NetServices flexibility was also a key factor in the deal. NetServices engineering team were able to meet OAG's out of hours work request and complete the install with minimum downtime, none of which was during working hours which was essential due to the nature of OAG's business.
CHALLENGES
- Increase in demand for bandwidth and resilience
- Large and complex install
- Physical aspects of the install - ie last mile of the fibre to the OAG office
SOLUTION
- 10Mb Internet Bandwidth, scalable beyond 34Mb
- Managed Service with 99.5% uptime
- Dedicated Project Manager to manage all aspects of the project
RESULTS
- A more cost effective solution
- Greater bandwidth and resilience
- Strong business relationship between NetServices and OAG